Mike.
He’s a caricature of one of those dudes you see on ESPN hurling beer kegs over impossibly high brick walls. A top-knot ponytail caps off a disturbingly proportioned body that is obviously fueled by a breakfast of whole, live horses. His eyes vibrate and bug out while the rest of his being courses with nearly visible energy. He is a nuclear amphetamine bomb and I am scared shitless of him.
He walked into the store one afternoon looking as high voltage as ever. My gut instinct told me to hit the fucking deck but all I managed to do was squeak out a pathetic little hello. Having been acknowledged, Mike made a beeline for the back counter. He was ready. He wanted some high fives. He wanted to trade in some games and pick out some new ones. Most importantly he wanted to talk DEALS. What kind of DEALS we could offer him. He wanted me to call the owner and ask him about special DEALS for a good customer.

Mike’s voice is a form of sonic torture. It always sounds like he is talking through his teeth. His volume and pitch rise and lower at random, and he stretches syllables on a whim. He sounds like a ‘roid raging Billy Mays. Seconds into a conversation with the man and I’m usually squirming due to the effects.
Mike stared intently downward at the Nintendo DS games in the case by the register. He traced his finger around on the glass while muttering about how we have a “certain clientelle” and we should work out a rewards system. I shook my head in agreement, afraid that he might punch my heart otherwise. I had absolutely no intentions on cutting him a deal though. Asking me to do so is a surefire way to guarantee someone will never see any money come off of their bill. Instead I tallied up Mike’s credit, named him a figure much lower than actual value, and then made it seem like he was receiving star treatment by telling him that I would almost double that amount. He wound up feeling like he was “in”, I ended up giving him just over half of what anyone else would normally receive.
The task of picking out two Xbox games that appealed to him was quite daunting so he asked for my help. He began to make a horrifying noise, somewhat like whining, when I spent a moment to finish updating something in our database. I didn’t want to see what followed that sound so I dashed out to the racks wearing a big old toothy smile, sweating puddles. He wanted something that would be good for multiplayer, and something “different”. I attempted to lighten the mood by cracking a stupid joke and suggested he maybe consider “Finding Nemo”. He actually picked it up and gave it serious consideration. I wasn’t laughing inside as I thought about what it might be like if he tried to return it. In the end he left with “Gauntlet: Seven Sorrows” and “Half Life 2″. I, much to my confusion, received a dollar tip.
Three days later Mike returned and wanted to know if “Boss Man” was around. I told him the owner had the day off. He poked around the store a bit and then left. I can’t honestly say that he looked shadier than usual. When a dude is already turned up to 11 how much further can you really jack him? Mike shows the extreme of every emotion all at once; Pure, raw, intense insanity.
Mike had come in early and left quickly. I felt good about having that taken care of while the day was still young. Of course, that’s when it got weird.
A gentleman with a whiskey trot and a sinus problem walked in a few hours later. It seemed as though he was on no less than a gram of meth and a handle of booze. He loudly sucked air in through his nose in short, pointed bursts and his words were thick and syrupy. With him he had a black trash bag that he placed on the counter. He wanted to make a return and he let me know it by haphazardly waving the receipt in front of my face. It was for a used Xbox, and he wanted sixty dollars. My ears began to understand the words dripping out of his mouth and I had to let him know that all sales were final, just like it said on the bottom of his magic slip of paper.

Someone owed him sixty dollars. Instead of accepting cash as payment, he accepted an Xbox and a golden promise. I was dumbfounded. I imagined being in that position. I tried to grasp the level of inebriation I would have to achieve before “returning someone else’s shit” sounded like a proper debt payment. I explained that the best I could do would be to give him our normal buyback rate. I had never seen this person and the date of purchase was over a month ago. Curious as to what I would pay him, he emptied out the bag completely: one Xbox console, one official controller, one MadCatz brand shit pad, the required hook-up cords, and one copy each of “Gauntlet: The Seven Sorrows” and “Half Life 2″.
Mike popped into my brain. If mental images had a quantifiable weight and size, a physical presence, it would have burst directly out of my fucking face. Did this man steal something from Mike? Am I going to have any bones broken today? Or most importantly, is this proving all of my wild assumptions about Mike?
I told The Snort I could throw him a twenty for the items, no more. A look of passive disappointment spread across his putty face as he mumbled something about selling it on the street. It took him two tries to get the Xbox back into the garbage bag, the first of which nearly sent the system crashing through the display case and three shelves of Gameboy games. He stumbled out of the store and I expected that to be the end.
It was seven thirty. I was finishing up the last few projects I had going and slowly started to close the store down. A man walked in with a black garbage bag. He set it down on the counter and let me know that he had an Xbox he would like to return. For cash. I told him, much to his absolute amazement, that he probably also had a copy of “Gauntlet: The Seven Sorrows” and a copy of “Half Life 2″ that he was looking to sell as well. His face froze. I’d love to be able to say that he looked like he had just seen who-and-what, or that he had just heard that so-and-so had done such-and-such. No dice though, he was perfectly blank. I took this time to clue him in to recent happenings and explained to him that he would be receiving no money until I figured out what in the shit was going on.

He became quite upset at hearing this. He explained to me that he had just purchased this from someone for sixty dollars because they told him he could return it here.
?
The receipt clearly showed that the original price of the used Xbox was $59.99. The dude was heartbroken. He told me stories of how he had no need for an Xbox. He tried to rationalize his actions. I was going to combust if I listened to anymore lunacy so I presented The Sap with two options: Either take the stuff and go away, or leave the shit with a phone number and maybe we would call him and give him some money back. He left everything and departed the store, surely searching for a place to make with the tears.
The Xbox is still sitting in the back room, the two games resting on top of it. A pink Post-It note with a phone number is affixed to the green center portion of the console. No one called us or came back. Mike hasn’t been seen since. What was going on? If it was stolen surely Mike would have come in to let us know, right? If The Sap had honestly paid sixty dollars just so he could turn around and NOT make sixty dollars he would have followed up, right?
Who knows!
The best that Treg (the owner) and I could figure was that Mike wanted to return his system for cash, probably so he could purchase PCP hair ties, but didn’t want to show his face. He used people who had never been to the store before to attempt the scam, thus keeping his image clear.
That’s not what was important however. What was worth noting was the bumbling idiocy involved at all levels. If this was a scam, the cover up stories were laughably bad. If it wasn’t a scam then people are much sillier than I ever imagined. The strangeness of this little episode had already been trumped before it occurred. Much weirder things have happened while I’ve been at work. This incident sticks with me though as a cute reminder of the bizarre logic and thought processes that people will operate under to get what they want, and the outcomes it can create.
OH!
Always make sure the potential profit margin outweighs the risks of your entrepreneurial venture.